q + a

What is your typical process for working with a new customer?

 

The most important part of our process is establishing a great relationship and earning the trust of our clients. We accomplish the best results by considering their individual lifestyle and design preferences. We always do whatever it takes to help clients relax and enjoy the experience of having professional designers make their vision a reality. 

 

Below are our standard steps.

 

Initial Meeting

Proposal/Agreement 

Discovery Phase: includes working with the client to identify their design and lifestyle, level of expectation, timing and budget.

Design Phase

Design Presentation

Approval

Procurement

Execution of Renovations, If any.

Design Installation

Big Reveal

 

How did you get started with your business?

2000, we worked for the same high-end custom furnishings manufacturing/interior design company in the Palm Springs area. Hector was president/designer, Chris in product design and interior design. 2004 we branched out to establish our own design company because we wanted our independence as businessmen and creatives. We have been working together ever since!  

 

What types of customers have you worked with?

 

Mostly busy professionals with and without families living urban, suburban and international lifestyles.

 

Describe a recent project you are fond of. How long did it take?

 

One of our most recent was a late 1970's full home project design/remodel in The Nellie Gail Ranch community in Laguna Hills CA.

 

We love when we earn the trust a new client right off the bat! These clients were so excited by how we were able to present the potential of their home that they expanded the scope of the project. They allowed us to lead them on a process of education and discovery about space planning, materials, and design.

 

After about 7 months they were able to see their home entirely transformed, energized by a highly functional new floorplan, layered with beautiful color, textures, finish materials, furnishings, and thoughtful art selections. The resulting finished project not only wows visitors but more importantly, has wowed the family. Their love for their new home is something we are sincerely proud of.

 

What advice would you give a customer looking to hire a provider in your area of work?

 

In your search, you will be approached by service providers who are “Decorators".

If your home project is relatively simple such as freshening up a room or selecting window treatments, then they may be a good fit for you as they can be very helpful with small projects. Decorators are also more able to approach a job a room at a time as they frequently charge by the hour.

 

Keep in mind, Decorators are typically not as well versed as Interior Designers in the more complex aspects of larger projects such as practical space planning and function, custom furniture design and scale as well as accurate costing details, all are crucial when creating a comprehensive design plan that is cohesive and on point in every aspect.

 

" Interior design is the art and science of understanding people's behavior to create functional spaces within a building. Decorating is the furnishing or adorning of a space with fashionable or beautiful things. In short, interior designers may decorate, but decorators do not design." 

NCIDQ (National Council for Interior Design Qualification

 

What topics should customers think through before talking to a prospective designer?

 

Design + Lifestyle 

Absolutes: likes and dislikes

Function

Level of Expectation

Budget

Timeline

If you're not sure about any of these details, our job is to help you articulate these topics during our Initial Meeting and Discovery Phase.

 

Tip: Start Inspiration folders by room (paper or electronic), full of everything that inspires you, photos, magazine cut-outs, fabric, colors, etc. This is helpful when trying to explain your ideas to your designer.